UC Davis Information & Educational Technology

Class Mailing List Frequently Asked Questions

IMPORTANT: The campus has moved to a new email list service powered by Sympa. Listproc, the old service, has been retired, and this page is scheduled to be deleted in March 2011. To create or access a campus email list or archive, go to the new campus email service.


Table of contents
  1. Overview of Class Mailing Lists
    1. What is a Class Mailing List?
    2. How do I request a Class Mailing List?
  2. General Class Mailing List information
    1. Manage your individual listproc subscriptions on the web
    2. List Owners- managing your listproc mailing list from the web
    3. How to Cancel a mailing list
  3. Troubleshooting Class Mailing List problems
    1. I just tried to send a TEST message to my list and nothing happened - HELP!
    2. What if I'm trying to use email to manage my list and need help with commands?
    3. Why am I unable to post messages to my Class Mailing List?
    4. What if I am NOT getting email sent to my Class Mailing List?
    5. What if my students do not wish to receive the postings at their ucdavis.edu accounts?
    6. What if I don't know my Class Mailing List password?
    7. Where do I send email to for help with Class Mailing Lists?


I. Overview of Class Mailing Lists

How can I request a Class Mailing List?
Information and Education Technology creates Class Mailing Lists for instructional use in teaching.
Requesting a Class Mailing List
Fill out the request form http://email.ucdavis.edu/eml/request.php


III. Troubleshooting Class Mailing List problems

I just tried to send a TEST message to my list and nothing happened- Help!
Listproc is a program and there are certain words that it will ignore. TEST is one of those words. If you wish to send a TEST message to your list, please use the word Hello in the subject line. Please do NOT use the word TEST.
I need to cancel a mailing list, what do I do?
If you are the owner of a mailing list and the list is no longer needed you should send email to email@ucdavis.edu and request the list be removed. The list manager’s will disable the list and during the next scheduled down time for the system will remove the closed lists.
What if I'm trying to use email to manage my list and need help with commands?
For Class Mailing Lists you must use the web interface for managing EMLs located at http://listproc.ucdavis.edu/listproc/manage.html. Class Mailing Lists must be managed via the web interface because of the way we update the student's addresses via Banner.
Why am I unable to post messages to my Class Mailing List?
ALL Class Mailing Lists have been configured so that only owners and subscribers can post messages to the list. If you are the owner of the list and wish to change this configuration you may do so on the web interface for managing EMLs located at http://listproc.ucdavis.edu/listproc/manage.html.
What if I am NOT getting email sent to my Class Mailing List?
We automatically add list owners as subscribers to lists so you should be receiving copies of the postings.
If you are not receiving copies you should send email to the Listproc Manager at: email@ucdavis.edu
and ask for help in trouble shooting the problem.
What if my students do not wish to receive the postings at their ucdavis.edu accounts?
We can NOT change the email address of the students who are subscribed via Banner. The Class Mailing Lists are updated NIGHTLY via a datafeed from Banner. If we changed the email address for the student it would revert back to the campus email address the next night. It is better for the student to request that their campus mailid be redirected to the account where they wish to receive all their email. This also cuts down on the amount of maintenance needed for all the students who are on multi mailing lists. Please refer those students who wish to change where they get their email to How to redirect your Campus Email
What if I don't know my Class Mailing List password?
You should have received an email confirmation (an automated message) letting you know your list has been created. This email will contain the list password. If you no longer have the email confirmation you received you may request a new password be created.
Where do I send email to for help with Class Mailing Lists?
Please send your help requests to email@ucdavis.edu